This privacy portal was developed to assist you in understanding how we collect, use and protect your personal data. The Pick n Pay Group is committed to respecting your rights regarding the use and security of your personal data as required by the Protection of Personal Information Act (POPIA). We want you to be confident that we are protecting your privacy, and that your personal data is collected and used in a lawful and transparent manner, as per your consent.
How we collect information
and what we use it for
The Promotion of Access to
Information Act and your data
What cookies are
and how we use them
MOBILE APP PRIVACY
What information is
collected by our apps
Latest known scams using the
Pick n Pay brand to target you
IN-STORE CCTV POLICY
Rules around the PnP in-store video
footage we record and how we use it
Frequently Asked Questions
We want to assure you that your personal data is secure with us, and for you to understand how we use this data to offer you a better, more personalised shopping experience. All data is securely stored and shared with third parties and partners only as necessary to deliver the service as consented to in compliance with local data protection laws.
No matter how you shop with us, we always want to provide you with the best possible experience. We need your personal data to facilitate the rendering of products and services you decide to take up. Knowing more about you also helps us provide you with promotions and discounts tailored to you as a customer. We are always guided by our values and desire to make life better for our customers.
PnP collects your data when you interact with us as part of using any of our services of programs. This data is that provided directly by you to us or via linked Partners that have your consent to do so. We may also collect your personal information from a person acting on your behalf, any regulator, or other third party that may hold such information.
We take the responsibility that comes with being entrusted with your personal data very seriously, and we're committed to respecting your rights regarding the use and security of your personal data. For this reason, we want to provide you with clear and transparent information about how we collect, use and protect your personal data, the circumstances where we may share your personal data and your rights in relation to your personal data.
To get visibility of the personal data we have of yours and update your details and preferences, login to your account profile here. If you don’t have an account profile, register here. For more detailed, formal feedback in terms of obtaining a copy of all data we have of yours, please see our PAIA manual to fill out and submit the required form.
Terms and Conditions
Ts&Cs relating to the various services Pick n Pay offers our customersSee General T&Cs > See Smart Shopper T&Cs > See Online Shopping T&Cs > See Clothing Online T&Cs > See Money Services T&Cs > See general competitions > See Smart Shopper competitions > See PNP Mobile T&Cs > See Pick n Pay ASAP! T&Cs >