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Pick n Pay

Online Security

We’re protecting you

At Pick n Pay we are serious about helping you stay safe online and doing our part to protect your data and accounts with us. We urge you to stay safe from the threat of online fraud, through phishing schemes or identity theft.

We've become aware of several scams being spread by email. These scams use sneaky techniques to trick you, our customer, into thinking Pick n Pay, Smart Shopper or our Online Shopping team is giving away vouchers, running competitions, etc and requesting personal information to facilitate such opportunities. These scams may look very realistic and may even use our branding and templates or appear to come from valid email addresses.

Scams typically ask users to perform a specific action under duress (for a limited time period) such as:

  • clicking a link,
  • opening an attachment,
  • completing a questionnaire, or
  • sharing your, your family or friend's personal information (email, ID number, Smart Shopper card number, username, password and OTP - one time password).

Falling for one of these scams could result in your accounts being accessed by unauthorised parties which could mean a breach of your privacy, identity theft, unauthorised spending of your Smart Shopper points or even unauthorised spend on your credit or debit card.

How to Protect Yourself
  • Only enter your Smart Shopper or Online Shopping account details on the official Pick n Pay website (www.picknpay.co.za) or mobile app installed on your phone.
  • Don't use public or internet cafe computers to access your Pick n Pay or banking accounts
  • Be wary of following links from emails sent to you, the safest thing to do is to instead enter the address manually into your web browser and ensure you are accessing the official site.
  • Don't blindly trust websites with "https", this only means the communication is secure but does not verify the website owner is not malicious
  • Install and regularly update antivirus software and ensure that the operating system on your PC or mobile device is up to date
What to do
  • If you ever receive an email, WhatsApp or sms that you suspect is impersonating Pick n Pay, you should contact us on the Customer Careline on 0800 11 22 88.
  • If you think any of your Pick n Pay accounts has been compromised, you should contact us on the Customer Careline on 0800 11 22 88.
  • To see a list of current scams that we are aware of at any time or for some additional online security tips, visit our official website www.picknpay.co.za and select the "scams" tab from the useful links menu item at the bottom of the site.

LATEST KNOWN SCAMS

Stay up to date with the latest known scams either targeting Pick n Pay customers or using Pick n Pay to target you.

If you are ever unsure, please call the Customer Careline on 0800 11 22 88.

  • April 2020: RFQ Scam Phone Call and Email
    We have been alerted to a scam which is being spread to various members of the public via phone and or email. The email sent contains a malicious attachment in the form of a purchase order. This is a scam! Do not open the attachment or forward the email onto others.

    The sender is listed as “order@picknpay.co.za”, with the subject line “RFQ”.
    The mail has a zipped file attachment “New Puchase Order.rar” and has the details of supposed Pick n Pay employee in the email signature. The email address does not belong to Pick n Pay. When in doubt please, contact our Customer Careline on 0800 11 22 88 to confirm the validity of such communications.


  • April 2020: R 1500 Coupon (variant)
    We have been alerted to another scam which is being sent to various members of the public via Facebook. The scam claims that Pick n Pay is giving away R 1500 coupons to loyal customers who share the link to others via Facebook. The message has a link to a website URL (http://adiye3838.com/pnp/?fbclid=IwAR0o8YzdwgcUuNtmncq6UkSbQ1J7g-YGFRFHuh5rWoNPPNYq67y8zDkCk5s) is a scam! Do not follow the link, share the post or pass onto others. Do not submit any of your or others' personal information to linked sites.

    The website linked to in the email not owned or manged by Pick n Pay and is a fake site used to phish your details. Please note, always refer back to the Pick n Pay official Facebook page or our official website (https://www.pnp.co.za/) for promotions and communications. When in doubt, contact our Customer Careline on 0800 11 22 88.



  • April 2020: R 1500 Gift Card
    We have been alerted to a scam which is being sent to various members of the public via WhatsApp. The scam claims that Pick n Pay is giving away R 1500 vouchers for our 53rd anniversary. The message has a link to a website URL (http://www.pnp-za.club) that then prompts the customer to enter their as well as their friends personal information (contact details). This is a scam! Do not follow any links or forward the WhatsApp message or link onto others. Do not submit any of your or others' personal information to linked sites.

    The website linked to in the email not owned or manged by Pick n Pay and is a fake site used to phish your details. Please note, always refer back to the Pick n Pay official Facebook page or our official website (https://www.pnp.co.za/) for promotions and communications. When in doubt, contact our Customer Careline on 0800 11 22 88.





 

  • March 2020: Covid-19 R2000 FREE VOUCHER TO BE USE DURING 21-days LOCK DOWN
    We have been alerted to a scam which is being sent to various members of the public. The scam claims that Pick n Pay is giving away R2000 vouchers that can be redeemed during the 21-day lock down period. The email has a link to a website URL that then prompts the customer to enter personal information. This is a scam! Do not follow any links or forward the email or link onto others. Do not submit any of your or others' personal information to linked sites.

    The email address "Pick n Pay " is not a Pick n Pay email account and the website linked to in the email not owned or manged by Pick n Pay and is a fake site used to phish your details. Please note, always refer back to the Pick n Pay official Facebook page or our official website (https://www.pnp.co.za/) for promotions and communications. When in doubt, contact our Customer Careline on 0800 11 22 88.


 

  • March 2020: 53rd Anniversary R1500 coupon
    We have been alerted to a scam which is being sent to various members of the public. The scam claims that you on adding 20 friends contact details or groups via WhatsApp that you will receive a R 1 500 coupon as part of an anniversary celebration. This is a scam! Do not follow any links or forward the email or WhatsApp onto others. Do not submit any of your or others' personal information to linked sites.

    The url http://r1500.com-sa.com is not owned or manged by Pick n Pay and is a fake site. Please note, always refer back to the Pick n Pay official Facebook page or our official website (https://www.pnp.co.za/) for promotions and communications. When in doubt, contact our Customer Careline on 0800 11 22 88.


 

  • February 2020: Johnson's Baby Quiz Competion
    We have been alerted to a scam which is being sent to various members of the public once. A fake FaceBook page has been created which attempts to capture your personal details to stand a chance at winning 6 month's supply of baby products. This is a scam! Do not like the page, share the page, follow any links or submit any of your or others' personal information to linked sites.

    The url https://www.facebook.com/100308288241642/posts/102072251398579/ is not owned or manged by Pick n Pay and is a fake site. Please note, always refer back to the Pick n Pay official Facebook page or our official website (https://www.pnp.co.za/) for promotions and communications. When in doubt, contact our Customer Careline on 0800 11 22 88.



 

  • February 2020: R 1,500 Coupon to celebrate its 53rd anniversary (New)
    We have been alerted to a scam which is being sent to various members of the public once again. A similar scam was running earlier in the month. The scam claims that you on adding 20 friends' contact details or 5 groups via WhatsApp that you will receive a R 1 500 coupon as part of an anniversary celebration. This is a scam! Do not follow any links or forward the email or WhatsApp onto others. Do not submit any of your or others' personal information to linked sites.

    We successfully pulled down the last site, but the perpetrators have spun up another site. The url http://www. R1500.com-sa.com is not owned or manged by Pick n Pay and is a fake site. Please note, always refer back to the Pick n Pay official Facebook page or our official website (https://www.pnp.co.za/) for promotions and communications. When in doubt, contact our Customer Careline on 0800 11 22 88.



 

  • February 2020: R 1,500 Coupon to 100 people to celebrate its anniversary
    We have been alerted to a scam which is being sent to various members of the public. The scam claims that you on adding 20 friends' contact details or 5 groups via WhatsApp that you will receive a R 1 500 coupon as part of an anniversary celebration. This is a scam! Do not follow any links or forward the email or WhatsApp onto others. Do not submit any of your or others' personal information to linked sites.

    The url http://www.pnp.com-freecoupon.com/ is not owned or manged by Pick n Pay and is a fake site. Please note, always refer back to the Pick n Pay official Facebook page or our official website (https://www.pnp.co.za/) for promotions and communications. When in doubt, contact our Customer Careline on 0800 11 22 88.





 

Here’s a list of ways we’re protecting you online, with a few tips for your online safety.

keep your smart shopper account secure

Your Smart Shopper points are valuable! You can switch to cash back on card, airtime, partner rewards and much more so you’ll definitely want to keep your account safe.

Here are a few tips that’ll help:

  • Keep your Smart Shopper number and your ID number secure; never loan them out for any reason.
  • Be aware when you are at the Smart Shopper kiosk as you would be at an ATM; don’t accept help from strangers and never let someone handle your card
  • Keeping your contact and account details up to date helps us keep your points safe. Check and update your details online or on the mobi app.

verification

Even if you lose your card, someone else using it at the Smart Shopper kiosk still needs to have your ID number to use your points.

In this way, as long as you keep your ID number secret, your points are secure.

suspicious behaviour

We can, in most cases, observe suspicious behaviour on Smart Shopper accounts; in such cases we will automatically block your Smart Shopper card to reduce risk to your account. You will then have to collect a new Smart Shopper card in-store and phone the Customer Careline to have your points transferred fom your old card, to your new card.

it’s in your hands

It’s now possible to update your account with the Pick n Pay Mobile App and Pick n Pay Online. This means that you have more control than ever over your account details, and we all know keeping your account up to date is a great way to stay secure.

6 Tips to keep your guard up

YOUR PASSWORD MUST BE SECURE

Choosing a password that is both memorable and complex can be tough, but there are ways to make it easier for you and difficult for would-be hackers:

  • Make sure your password is at least 8 characters long, the longer it is , the more secure you are.
  • Use a mix of UPPERCASE and lowercase letters, including special symbols -#$@! for example.
  • Replace letters with symbols or numbers. @ = a, 3 = S, & = B. The important thing is to remember which symbols or numbers you’ve used.
  • Steer clear of obvious names or words, there are still too many that use “P@SSWORD” or their name as a password.
  • If you have to use numbers, avoid birthdays, postal codes, or easy-to-guess sequences like”1234”.
  • Don’t use the same password for multiple accounts so that if one is cracked, the others remain secure.

You can continually protect yourself by changing your password regularly. For more tips and advice, visit Get Safe Online.

shop online safely

When buying online, ensure that the site you are visiting is secure - there are a few hints to make this simple:

  • Check the URL; secure sites will show you https://- the s after the http shows you that it’s secure.
  • If you are unsure about a retailer, search Hello Peter or Google to see if anyone else has had issues or problems with the retailer.
  • Does the site you are visiting look suspicious? Typos, poor images and errors are often good signs that the retailer is not trustworthy.
too many passwords to remember?

Having many passwords is one of the best ways to secure your accounts online, but it can be a challenge to remember them all. One handy tip is to have a core password that changes depending on the account.

For example, if your password is rEPp0h$ (shopper backwards):

  • Check the URL; secure sites will show you https://- the s after the http shows you that it’s secure.
  • If you are unsure about a retailer, search Hello Peter or Google to see if anyone else has had issues or problems with the retailer.
  • Does the site you are visiting look suspicious? Typos, poor images and errors are often good signs that the retailer is not trustworthy.

TOP TIPS

browser warning

When surfing the internet, your browser may warn you about sites known for malware or viruses - when this happens, it’s always safer to close the tab or window than continue. Follow the link for more on Browser Warnings.

phishing scams

Phishing is when fraudsters pose as a trusted institution, like a bank or Pick n Pay, for example in doing this they attempt to get your personal details. These details can include phone numbers, your ID number, address and more. The best way to avoid phishing scams is to never open links in suspicious sites. This can also be done over the phone, which is called vishing and is just as dangerous. Follow the link for more on Phishing Scams.

INSTALL UPDATES

To ensure your phone computer is secure, it’s a good idea to keep your operating system or anti-virus software up to date, as they often patch up vulnerabilities that hackers take advantage of. The more up-to-date your software is, the harder it is to crack. Follow the link for more on Installing Updates.