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Frequently asked questions

How do I set my delivery date?

Once you've selected your delivery frequency, scroll down to the delivery slot grid and choose the slot you'd like for your first scheduled delivery.

If you've chosen weekly deliveries, your delivery will always arrive on the day of the week you've selected. If you've chosen monthly deliveries, your delivery will always arrive on the date of the month you've chosen. For example, if you choose 12 March 2019:

For weekly deliveries, your delivery will always arrive on a Tuesday.

For monthly deliveries, your delivery will always arrive on the 12th of the month.

How does subscription product pricing work?

Because product prices may differ slightly from day to day based on promotions, variable weight pricing and so on, your subscription totals may also differ slightly per order.

Usually, subscription orders are automatically generated two weeks in advance for monthly subscriptions, and six days in advance for weekly subscriptions. You'll be charged the price of each product on the day the order is generated.

Can I add or remove items from my subscription, or change quantities, once my subscription is active?

Yes, you can amend your subscription at any time, just like a regular Pick n Pay Online order. Simply log in, navigate to View & Amend your orders, and amend your subscription.

Bear in mind that if we've already reserved payment for your upcoming scheduled delivery (this usually takes place the night before delivery), then any changes to your subscription will only come into effect from the following week or month's order.

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