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Smart & Secure Checkout
Making payment is easy and 100% safe.
COVID 19
Contactless Delivery
From first click to final drop-off, we have strict hygiene protocols in place.
Handy Hint
Amend your order
Forgot something or changed your mind?
No problem!
You can easily amend your order up until the day before delivery or collection is due.
Click, Chill, Delivered.
- All processed orders are picked and packed by our trusty personal shoppers directly from our distribution centres or designated stores.
- All fresh products are packed in cold storage containers and secured safely for the journey.
- Our drivers take the greatest care in delivering your groceries on time, every time.
- Enjoy your groceries!
FRESH, guaranteed!
Our personal shoppers are trained to pick products with the latest possible expiry dates, so you always receive our freshest stock available - picked, packed and delivered at optimal temperatures for guaranteed freshness.
Substitutions
You decide whether or not you want product substitutions in the unlikely event that a product is out of stock. Simply select your preference on the MY TROLLEY page
Easy refunds & returns
Not 100% happy? No problem! Return any product you’re dissatisfied with. Give it to your driver and we’ll refund you right away
What our customers are saying
Unathi Seshanke
Grocery Genius means one less thing on my to-do list! It's such a handy tool that allows me to set a weekly grocery subscription that is then automatically delivered to our office.
Mandla Vavi
Thanks for the service guys! It's always a pleasure shopping online and getting my groceries delivered. I never get time to go into the store anymore so this helps a lot!
Andre Parker
I am no veteran when it comes to shopping online but I find your site easy to use. My grandkids think I'm very smart and tech-savvy now!
Amelia Johannes
My household would not survive without your services! Being a full-time business owner and mom, its so much easier to just hop online and shop.
Frequently asked questions
This is a reservation amount based on the total value of your order. However, you will only be charged for what was delivered and the reservation amount will be reversed by your bank. This can take up to 2-7 days, depending on your bank, but if it takes longer, you may contact your bank or our team for assistance.
Please note: This reservation amount also applies to our Click n Collect service.
- All fresh, perishable, edible and non-edible grocery items,
- Health and beauty products,
- Baby clothing, feeding bottles and baby
- Home cleaning consumables
- Cell phones, airtime, data & Sim packs
- Charcoal, firewood, firelighters, liquid fuels, gas cylinders and butane cannisters
- Torches, light bulbs, batteries, electrical extension cords, adapters & plugs
- Kitchen gadgets & tools including cooking utensils, woodware and toothpicks
- School & home office stationery supplies
- Garden seeds, bulbs, pool chemical and insecticides
- Magazines & newspapers
- Electric hot plates and hot water bottles and flasks
We are experiencing an extremely high volume of queries, and we would like to ask for your patience. We are working hard to fulfil your order.
- If you have a query regarding an existing or upcoming order, please check our FAQs to see if there is helpful information.
- If your query has not been answered, you can email customercare@pnp.co.za.
We are devoting even more time and resources to the stringent hygiene and cleaning regimes already in place in our facilities.
- Staff across all our sites have access to hand sanitiser and the regular use of this has been added into our picking processes.
- We will be adding body temperature checks as part of the online site entry requirements.
- We have put into place protocols to be followed in the event that employees are required to be isolated.