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Pick n Pay

Paula Disberry | Group Executive
empowering independent
small retailers


“We pick our partners with the greatest of care. Business is more than just making a profit. We are proud of our small local businesses because they offer our customers the best products and great value.”

Group Executive, Commercial and Marketing
Chief Executive Officer
Retail Managing Director

frequently asked questions

Mentor consultations can be requested from the Supplier Portal home screen. Select the Mentor you would like to consult with and provide any additional comments you may have.

Log in as a mentor to view and accept consultation requests from suppliers, workshop and lecture schedules and receive the latest news and updates on the ESD programme.

Log in as a supplier to view the latest news and updates on the ESD programme, request a consultation with a mentor and view a schedule of the workshops and lectures.

Please contact

Please contact

Download the PnP ESD App on Google Play or Apple App store. Launch the PnP ESD App and select to log in as a Mentor. On the Mentor log in screen select the option to Register.

Complete the mentor registration form to successfully register on the ESD App.

Download the PnP ESD App on Google Play or Apple App store. Select the Supplier Login button. On the Log in screen, select Supplier Registration. Enter your PnP Vendor number and confirm your Business Details to log in.

To register as an EDI partner go to download the guide and follow the process. Once EDI registration is complete, your Vendor Account will be activated to receive orders on the PnP Portal Registration is free (up to 5 user accounts). Additional users can be registered. For more information contact PnP EDI Team: or Tel: + 27 21 658 1600

EDI is the exchange of trade documents electronically between the computer systems of Pick n Pay and our vendor partners. EDI is used as the fundamental basis for exchanging trade documents in one form or another. Fax and Email are not considered as EDI transactions.

The organisation responsible for issuing bar code numbers is called GS1. GS1 bar codes are used in all industry sectors including retail and manufacturing. GS1 ensures that the bar code numbers that you receive are unique against all other numbers and will be registered in the GS1. For more information, visit http://www.gs1za/org. Click on “GEPIR Finding a company from a barcode” to find your company’s GLN

The GTINR identifies items using a unique number in the supply chain. You will need to register with GS1 to get your unique GLN. To do this, visit http://www.gs1za/org.

A GLN is a 13 digit code required by all Pick n Pay Vendors. This number is a prerequisite for efficient Electronic Commerce and Global Data Synchronisation. To find out more or obtain a GLN, then visit http://www.gs1za/org. A GLN uniquely identifies each business and physical location in the world. It is issued on registration with the industry controlling organisation, namely GS1.

Waste allowance contributes towards the costs of products that do not sell at store level and takes the place of returns from stores. For more information on the measures Pick n Pay are undertaking to manage waste, contact your buyer who will assist you further.

Yes. However the buyer and demand planners allocate products into clusters that give it the most chance of success.

No. Each product is considered individually, but in cases where Pick n Pay has funded the business and we elect to apply our preferential procurement policy, we will apply the right of first refusal. In all other instances, we are open to other retail listings, subject to the small supplier signing our small supplier declaration form.

Yes. Although Pick n Pay gives preference to local manufacturing and production, we support import agents and distributors of imported products provided that the business is creating jobs and that you meet our stipulated criteria.

No. Each product is considered individually, but in cases where Pick n Pay has funded the business and we elect to apply our preferential procurement policy, we will apply the right of first refusal. In all other instances, we are open to other retail listings, subject to the small supplier signing our small supplier declaration form.

Depending on the sector you are in, you may be required by legislation to register with an industry association. The Occupational Health and Safety Act requires the employer to provide a work environment that is safe and without risk to the health of employees. It is not compulsory for all organisations to have a health and safety policy, but as an employer, you are duty-bound to inform employees of work related risks and dangers. The benefits of doing so are that you gain increased customer confidence, you contribute to uplifting standards and you adhere to a specific set of standards set by the body in your own sector. More information is available at and

See Regulation 146 and Regulation 429
Visit the Department of Health Website available at;; and

The FSN employs food specialists and consultants who specialise in assisting small suppliers that require any information to enter the commercial market. For more information visit

If a supply audit is requested, suppliers are audited by an independent auditing body against the FSA assessment.

The supplier needs to contact an independent body to conduct the audit. For more information contact Pick n Pay’s Technical Division Team Tel: + 27 21 856 7000

To assess a supplier’s food safety status, we require a food safety audit. Undergoing a supplier food safety audit is one step in ensuring that Pick n Pay selects a capable supplier.

This audit standard is determined by legislation and industry requirements. The audit is conducted by an independent auditing body. The audit is structured in three phases enabling a supplier to gradually meet the desired standards.

Businesses start at either:-

  • Basic Level Assessment (only permitted by Pick n Pay for low risk food suppliers).
  • Intermediate Level Assessment (Pick n Pay's entry level for high risk products).
  • Certification against one of the GFSI recognised schemes.

The GFSI is aimed at standardising food safety requirements for the retail sector. The GFSI Programme is a capacitybuilding programme for small businesses that aims to develop effective food safety management systems through a systematic continuous improvement process. The Global Food Safety Initiative has developed guidelines and tools to drive continuous improvement processes in food safety management systems. The programme considers primary production (plants, grains and pulses) and manufacturing (operation of primary products and manufacturing of processed foods). More information is available at and

The Consumer Goods Forum aims to assist small businesses develop Food Safety Management Systems. It is important that small businesses develop a food safety management system to supply safe food and improve market access opportunities where food safety hazards may occur in food production processes.

TCompulsory registration: Any person who carries on an enterprise and whose total value of taxable supplies (taxable turnover) exceeds, or is likely to exceed, the compulsory VAT registration threshold, must register for VAT. The threshold is currently R1 million in any consecutive 12-month period.

Voluntary registration: A person can register as a vendor if that person carries on an enterprise where the total value of taxable supplies (taxable turnover) exceeds R50 000 (but does not exceed R1 million) in the preceding 12-month period. Submission of VAT returns: VAT may be submitted manually or electronically and payment can be made manually, electronically or at any one of the four major banks.

It is advisable that all businesses obtain a B-BBEE certificate.
The B-BBEE certificate measures empowerment according to the Department of Trade and Industry Codes of Good Practice. The B-BBEE status of an enterprise as measured under the applicable sector codes.

No, but making the decision to get your B-BBEE Certificate will benefit your organisation and give you the competitive edge you need to move into the next level of your organisation's strategy. The benefits in receiving a B-BBEE Certificate are that:-

  • It provides a competitive edge independent of your organisation's size
  • Large companies are encouraged to invest in smaller companies, like yours, should you be compliant
  • Your organisation assists in unemployment and poverty in the long term
  • Your organisation will be able to apply for tenders
  • You will be able to showcase your B-BBEE level in your marketing material

A QSE has a legally prescribed turnover of between R10 and R50 million. They are required to obtain a B-BBEE certificate or alternatively a sworn affidavit confirming the percentage of black ownership as well as confirmation of their annual turnover. The affidavit is valid for 12 months from the date of issue.

EMEs with an turnover of R10 million or less do not need a B-BBEE Certificate but are required to produce a sworn affidavit on an annual basis confirming the percentage of black ownership. The affidavit is valid for 12 months from the date of issue.

The economic empowerment of all black people including women, workers, youth, people with disabilities and people living in rural areas through diverse but integrated socio-economic strategies that include, but are not limited to:

  • Increasing the number of black people that manage, own and control enterprises and productive assets
  • Facilitating ownership and management of enterprises and productive assets by communities, workers, cooperatives and other collective enterprises
  • Human resource and skills development
  • Achieving equitable representation in all occupational categories and levels in the workforce
  • Preferential procurement
  • Investment in enterprises that are owned or managed by black people

The Ackerman Pick n Pay Foundation supports community based organisations that focus on sustainable job creation or income generation projects. Assistance is given to community based organisations that focus on sustainable job creation and income generation projects.

The ESD Team provides mentorship, guidance and business development support to entrepreneurs, small and emerging businesses who would like to supply Pick n Pay with product or services. The application is aimed at small and medium businesses or enterprises that would like to supply Pick n Pay with product or services.


Do you have an innovative product?
Do you and your business have what it takes?