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Pick n Pay

Careers at Pick n Pay

Joining Pick n Pay is more than just securing a job; it’s embarking on a career.
Working here becomes a way of life.

There are many different career paths at Pick n Pay

Africa has been identified as the 2nd engine of growth for the Pick n Pay Group.

Our aspirations are the following:

  • To play a significant role in community building and development in each country we operate in.
  • To leverage PnP capabilities and experience in the core SA market in order to achieve efficiency and success in Africa.
  • To be a major player in the countries we operate in.
  • To drive growth for the Group beyond the next 20 years.

We currently operate in 6 markets outside of SA these being Namibia, Botswana, Lesotho, Zambia, Zimbabwe and Swaziland with aspirations on entering the West African market shortly. Within our Africa division, there are various management positions such as

  • Chief Accountant
  • Manager Operations
  • Buying

The Franchise operating model in Pick n Pay expands across the footprint of the brand by introducing dynamic entrepreneurs into the company to trade their stores within the various communities around the country as Pick n Pay entrusts the franchisees with the brand in various formats, Family Supermarkets, Mini Markets, PnP Express & Market stores depending on the operational environment.

The strategy for future sustainability is to be the best FMCG franchise model in the country and to create a lucrative partnership with the franchisees, which is needed to keep the business model relevant for PnP, the franchisees and most importantly, the customers.

The cellular department within Pick n Pay falls under the PnP Money division. The department currently consists of 2 staff members, the head of cellular and a cellular assistant. We are ultimately responsible for the following within the business:
Airtime/data bundles sold at point of sale through all the major networks within South Africa.

The selection and ranging of all cellular devices and accessories sold within our stores. We currently have over 160 stores nationwide that offer cellular devices in store.

Negotiation of all commercial agreements between Pick n Pay and the network operators, namely Vodacom, MTN, Cell C, Telkom, Neotel etc. The compiling of all cellular deals within our stores, ensuring Pick n Pay remains competitive across all cellular products within the market.

Manage all relationships between Pick n Pay and our cellular providers, which include the network operators and also 3rd party distribution partners, for both cellular devices and accessories.

Compiling all marketing material for the cellular department to be included in our monthly supplements, newspaper advertising, flyers etc. The process includes the selection of which handsets are to be advertised and at what price point.
Any additional value to be included is also managed through the cellular department.

Currently Pick n Pay`s main revenue stream from cellular is from airtime/data bundles sold to Pre-Paid customers. Pick n Pay have just under 400,000 active SIM cards on our base, split across the 4 main network operators. Vodacom holds the highest market share of these SIM cards of just over 50%.

At Pick n Pay, our customers are at the center of everything we do and the team that delivers what our customers want from us, is our Commercial and Marketing team.

We offer various opportunities within the Commercial and Marketing space such as:

  • Buying
  • Merchandise Finance
  • Buying Support
  • Planning
  • Technical
  • Smart Shopper
  • Digital Marketing
  • Brand Marketing
  • Customer Insights
  • Advertising

These jobs will keep you in the office working hard but also will take you onto the shop floor, packing a box or two – you have to be flexible to enjoy both. The job will need you to work as a team, collaborating with manufacturers, stores, logistics and lastly the customer, herself. Therefore, if this sounds like how you want to spend your days and grow your career at Pick n Pay.

Welcome to the world of Commercial and Marketing.

Pick n Pay clothing is the family’s favourite low price clothing store and also forms part of the commercial team. Today clothing can be found across all our store formats: all hypermarkets, selected supermarkets, some family stores, and stand-alone clothing stores country wide. We also sell clothing in stores in Namibia and Zambia. Our clothing offering is based on LOW PRICED QUALITY CLOTHING FOR THE WHOLE FAMILY.

The Clothing Support Office is responsible for all the clothing sold in our stores. All merchandise sourced by the Clothing Support Office is manufactured and delivered into the Clothing Distribution Centre (CDC) and allocated to the various stores.

Clothing was introduced to Pick n Pay in our first hypermarket in Boksburg in 1975. Today clothing can be found across all our store formats: all hypermarkets, selected supermarkets, some family stores, and stand-alone clothing stores country wide. We also sell clothing in stores in Namibia and Zambia.

In 2002 Pick n Pay Clothing launched its first “stand-alone” clothing store in the Menlyn Park Shopping Centre in Pretoria.

Our clothing offering is based on LOW PRICED QUALITY CLOTHING FOR THE WHOLE FAMILY. On our till counter our logo reads: The family’s favourite low price clothing store.

The selection of product starts up to 12 months before the season starts. Each department for example Womenswear which is split into two sections – Cherokee & Maui and Real, Boyswear, Footwear etc. - consists of a team of people who are responsible for the procurement and distribution of stock for that department. 


The team must consider many factors that will affect what they buy. They need to look at the performance of current lines, consider overseas trends and look at what our competitors are doing. 
Once the garment reaches the store - it is the task of the department to continue to monitor sales performance throughout the season and adjust production and allocations of stock according to the performance of the store and trading conditions.

Each department is made up of:

  • A buyer who is responsible for choosing the style of the garment for the season: the cut, colour, trim details.
  • A planner is responsible for the production and stock holding of merchandise by producing a category and assortment plan. They will also plan price points, margins, stock levels and intake to stores to ensure the flow of merchandise into the stores throughout the season.
  • Once a garment has been manufactured and is ready for distribution it is quality checked by the Quality Assurance department and the buyer, to ensure that the garment has been made to our exact specification.
  • Once this is done the goods are shipped to our Clothing Distribution Centre and dispatched to stores.
  • An allocator has the role of allocating the correct amount of stock to be sent from the Clothing Distribution Centre to each store.
  • The Clothing Finance & Administration and HR departments ensure that all the relevant policies and procedures are followed and that the management and staff in stores are well trained to merchandise the stock, run a store and look after the customer.

    The Clothing Store Planning department is a team that plans, orders all the fixtures and fittings and sets up all new and refurbished stores both in the stand-alone sector and nationally.

    The Clothing Marketing department ensures that all promotions and advertising activities are well executed.

If working in a fast paced, well organised, diverse and highly skilled finance division, with strong career growth opportunity, is what you are after – look no further. At Pick n Pay, our motivated and driven finance division spans across all areas of the business, both technically and operationally, supporting both our local and international markets.

Within the finance division, we also have the following departments

  • Tax
  • Treasury
  • Payroll
  • Risk and Assurance
  • Corporate Procurement, Planning and Performance

We also offer a SAICA certified CA training programme that allows candidates to rotate through most departments in finance gaining operational and practical business experience while qualifying as registered Chartered Accountants.
If you are looking for more operational involvement we have finance teams in our Store Operations, Supply Chain, Commercial and Marketing divisions that work closely with the Corporate Finance team while taking charge of the operational risks and controls of the various operating divisions of Pick n Pay.

The strategy team

  • Looks across the whole company and pulls together the plans for each of the separate divisions into a single, coherent plan
  • Explores and evaluates options for future growth inside and outside South Africa so the company can take informed decisions on its future investment and direction
  • Looks in-depth at specific issues so that the company is ahead of the curve on emerging issues and challenges
  • Comes up with solutions to problems by exercising determination, intellectual curiosity and creativity to every challenge

Members of the strategy team need to have an inquisitive mind and be comfortable with analysing data and drawing conclusions and options from that data. Other than strong analytical capabilities, it is important to have strong leadership skills that enable a close working relationship with senior leaders in the business.

The Information Services (IS) Team is a dynamic group of IT professionals that are focused on and responsible for all the systems that are used in the business. All Information and Communication Technology (ICT) deployed in Pick n Pay aimed at enabling rapid, high volume performance in the business is managed by the teams within IS.

Today our systems are used in every facet of the business from Sales in our stores, to the Supply Chain systems, to the Finance and Buying systems that keep track of everything commercial.

The Teams are organised in the following groups with specialist focus.
There are various management positions within our Supermarket Stores, such as:

  • Store manager
  • Assistant store manager
  • Floor manager
  • Department manager and supervisors
  • Admin positions
  • Receiving mangers
  • Inventory managers
  • Customer service managers

Our team is a design team that is creative with commercial discipline that combines several different areas of expertise together in the design and construction of our retail space. We are primarily a specialized practice of architecture and construction meshed into one, however it also incorporates elements of interior decoration, industrial design, and the fit-out of various elements of equipment required to operate in the retail space.

Store development is a very specialized discipline due to the heavy demands placed on retail space. The primary purpose of retail space is to stock and sell product to consumers, the spaces must be designed in a way that promotes an enjoyable and hassle-free shopping experience for the consumer.

In our team we have a wide variety of career paths as it is comprised of drawing technicians, architects, construction and project managers. The field of expertise is vast and interesting so if you have a creative mind set this is the department for you.

The Supply Chain division deals with all aspects of moving and storing products from our suppliers to our store shelves, and how this influences the ultimate value for our customers.

This important division offers career opportunities such as Forecasting and Replenishment, Distribution Centre Management and Finance.

A supply chain is a system of organisations, people, activities, information, and resources involved in moving a product or service from supplier to customer. In PnP we follow a centralised supply chain model; suppliers deliver goods to distribution centres around the country and PnP delivers to the stores.

It is the primary function of a supply chain team to ensure that product is moved through the chain in the most cost-effective manner. Finding innovative solutions, through process engineering, new technologies and skilled talent is all in a day’s work.

Our supply chain has multiple areas of competence:

  • Strategic development – Looking to the future
  • Logistic operations – Flow, accessibility, space and throughput of stock
  • Demand Planning – Forecasting and ordering stock for stores
  • Financial management – Key performance areas (KPA’s) measurement
  • Franchisee and vendor engagement – Centralisation and account management

Stock management is a key driver of the supply chain. Forecasting sales trends, promotional activity and market requirements makes Supply Chain Planners the scientist of retail. Analytics, systems and well-designed algorithms are all of the tools that the Supply Chain Planning team have at their disposal.

PnP has Distribution centres across South Africa that deliver within South Africa, neighbouring states and to countries in Africa. Transport management is a crucial part of logistics. Understanding the fleet requirement, route optimisation and cubic configuration of how much can fit on a truck, ensures effective cost management. PnP also has an On-line channel for distribution and this too follows a centralised supply chain model. Offering home deliver and Click and Collect from selected stores.

Across the full supply chain there are varied roles and responsibilities. None more important that the other. Supply chain is like running a relay race, the baton is passed at the right time to the right person, only then does the team win.

At Pick n Pay we are passionate about developing talent and contributing towards creating a bright and sustainable future for all. We pride ourselves in our culture, values and commitment to our people.

Our core purpose is

To position Pick n Pay as an employer of choice for career retailers. Through strategic partnerships and collaboration, the Human Resources Department

  • Recruit, develop and retain high performing and diverse talent.
  • Foster a healthy, safe, and productive work environment for employees in order to maximize individual and organizational potential.
  • Develop the people capabilities and talent required to put our business ahead of the competition.
  • Partner with the Business to strengthen our culture and leadership and to inspire our people to go an extra mile for our customers.

Our Philosophy

  • We implement fit for purpose HR solutions that are aligned and supportive of business strategy
  • We implement our solutions in a unified, collaborative and efficient manner.
  • The solutions we offer are simple and line friendly. We empower/enable line managers to manage people better for competitive advantage
  • We harness our strengths as a team and contribute to the growth and success of a greater Pick n Pay
  • We enable employee energy and morale
  • We provide data that will enhance and accelerate decision making to increase execution speed and effectiveness

These pharmacies are run by pharmacy managers with professional advice and assistance given by pharmacists, pharmacist assistants and vitamin advisors.

Some of our pharmacies also have primary healthcare clinics staffed by clinic sisters qualified in primary health care procedures.

This growing division provides many opportunities for people to advance their careers.

Store Operations is the life blood of our business. This is where our customers are, where it all happens!

Store management is about being hands on, constantly leading and directing store operations from the floor where it’s all happening. Ensuring each store achieves our trading standards also means putting in hours before the customers arrive and after the store has closed. And of course, this happens seven days a week!

There are various management positions within our Supermarket Stores, such as:

  • Store manager
  • Assistant store manager
  • Floor manager
  • Department manager and supervisors
  • Admin positions
  • Receiving mangers
  • Inventory managers
  • Customer service managers

For people coming with retail experience, we have an accelerated program dedicated to individuals that can be fast tracked, the criteria would be the following: Retail management experience 3-5 years, must have at least two years working as a floor manager.

A store manager’s job is about managing resources such as people, merchandise, finances and promotions to deliver optimal customer service levels. This job is about interacting with customers and employees. It requires someone who can plan, organise, delegate and adapt to constantly changing circumstances and demands.

Store management is about being hands on, constantly leading and directing store operations from the floor where it’s all happening. Ensuring each store achieves our trading standards also means putting in hours before the customers arrive and after the store has closed. And of course, this happens seven days a week!

There are various management positions within our Supermarket Stores, such as:

  • Store manager
  • Assistant store manager
  • Floor manager
  • Department manager and supervisors
  • Admin positions
  • Receiving mangers
  • Inventory managers
  • Customer service managers

Hypermarkets have additional management positions, including:

  • Merchandise sales managers
  • Heads of departments
  • Security manager

We have an Accelerated program dedicated to individuals that can be fast tracked, the criteria would be the following: Retail management experience 3-5 years, must have at least two years working as a floor manager.

The Pick n Pay Trainee Manager Programme is a practical, hands-on programme where trainees spend time learning all areas of the business, from fresh produce to cash office and floor management.
Many of our board executives and general managers started their careers at Pick n Pay with this programme, including the CEO.

It is a structured programme that requires trainees to fulfil various functions within our stores, giving them an opportunity to practice the skills and competencies they’re learning.

Trainees also attend various formal courses which help them to gain retail skills and product knowledge. They also attend various management and leadership programmes to enhance their leadership skills.

The programme includes various assessments to ensure that trainees are gaining the knowledge and skills they need to succeed. Once a trainee successfully fulfils the requirements on a particular level, he or she moves on to the next step.

The programme culminates in a focused evaluation, where a panel comprising the general manager or director of each region, and the heads of Administration, HR, Buying and Customer Services, determines whether the trainee is ready to proceed to assistant store manager level.

This programme forms the foundation for many of our mid and senior management positions within Pick n Pay. People who have gone through this programme can consider moving into various divisions within the company, such as:

  • Buying
  • Regional Management
  • General Management of a Hypermarket or Region
  • HR Management
  • Planning
  • Operations
  • Division-specific support (Produce, Deli, Bakery, Butchery or General Merchandise)

It’s crucial that all employees support our strategy and buy into our values. After all, it’s only through our employees that we can implement strategies and ensure that our dream becomes a reality.

The spirit that guides us and gives us our unique character is driven by the values and principles that inspired Raymond Ackerman to establish Pick n Pay in 1967. These values and principles are considered fundamental to the business, and despite changing times, new developments, improved technology and radical strategies, they remain consistent. Learn more about our fundamental principles.